資訊管理學報
林東清;黃旭立;黃琳恩;
頁: 63-99
日期: 2021/01
摘要: 過去雖然有許多文獻，探討影響資訊系統委外成功的因素，但鮮少探討客戶與廠商間的關係以及客戶認知與情感的影響。委外的成果無法完全以書面契約來規範，還須透過非書面的心理契約來補足。因此本研究以心理契約理論為基礎，探討心理契約中的承諾失約或不一致，如何影響客戶產生委外廠商違反彼此心理契約的認知，進而導致對於委外廠商的違背負面情緒，造成客戶認為資訊系統委外的失敗。本研究以問卷調查法研究，收集133份有效樣本，測量對象為在資訊部門中有過資訊委外經驗的員工。研究發現，心理契約違反對資訊系統委外成功有顯著影響。證實心理契約理論不僅適用於組織與僱員的關係，也可解釋資訊系統外包環境中客戶與廠商的關係。
關鍵字: 心理契約;心理契約違反;資訊系統委外成功;委外關係;
Abstract: Purpose-This study takes the perspective of the psychological contract breach (PCB) to explore the factors affecting IS outsourcing success. Little research has been done to understand how PCB influences IS outsourcing success. This study bridges the knowledge gap by investigating how reneging, incongruence, and vigilance determine PCB and further influence IS outsourcing success. Design/methodology/approach-A questionnaire-based study is conducted to test the proposed model. The participants are IS department employees and managers who have participated in one or more IS outsourcing projects. Finding-The PCB has significant influence on the success of IS project outsourcing. Feelings of violation are found to be a consequence of client perceived PCB. These feelings further hinder outsourcing success. Research limitations/implications-Although much literature has been written about how to enhance outsourcing success or how to prevent failure through many different methods, we argue that IS outsourcing outcome depends on the client's cognitive and emotional responses within the client-vendor outsourcing relationship. This study considers only the client's point of view. Practical implications-Outsourcing vendors should ensure that their promises and obligations are fulfilled and avoid behaviors that could lead to a perceived PCB during outsourcing projects. If a PCB happens, managers should know how to relieve the client' feelings of violation. Originality/value-This study sheds light on the underlying sources of client perceived PCB and confirms that psychological contract theory applies to not only organization-employee relationships but also to client-vendor relationships in an IS outsourcing context.
Keywords: Psychological contract;psychological contract breach;IS outsourcing success;outsourcing relationship;
瀏覽次數: 11365 下載次數: 558
引用 導入Endnote
頁: 63-99
日期: 2021/01
摘要: 過去雖然有許多文獻，探討影響資訊系統委外成功的因素，但鮮少探討客戶與廠商間的關係以及客戶認知與情感的影響。委外的成果無法完全以書面契約來規範，還須透過非書面的心理契約來補足。因此本研究以心理契約理論為基礎，探討心理契約中的承諾失約或不一致，如何影響客戶產生委外廠商違反彼此心理契約的認知，進而導致對於委外廠商的違背負面情緒，造成客戶認為資訊系統委外的失敗。本研究以問卷調查法研究，收集133份有效樣本，測量對象為在資訊部門中有過資訊委外經驗的員工。研究發現，心理契約違反對資訊系統委外成功有顯著影響。證實心理契約理論不僅適用於組織與僱員的關係，也可解釋資訊系統外包環境中客戶與廠商的關係。
關鍵字: 心理契約;心理契約違反;資訊系統委外成功;委外關係;
Exploring IS Project Outsourcing Success: A Psychological Contract Breach Perspective
Abstract: Purpose-This study takes the perspective of the psychological contract breach (PCB) to explore the factors affecting IS outsourcing success. Little research has been done to understand how PCB influences IS outsourcing success. This study bridges the knowledge gap by investigating how reneging, incongruence, and vigilance determine PCB and further influence IS outsourcing success. Design/methodology/approach-A questionnaire-based study is conducted to test the proposed model. The participants are IS department employees and managers who have participated in one or more IS outsourcing projects. Finding-The PCB has significant influence on the success of IS project outsourcing. Feelings of violation are found to be a consequence of client perceived PCB. These feelings further hinder outsourcing success. Research limitations/implications-Although much literature has been written about how to enhance outsourcing success or how to prevent failure through many different methods, we argue that IS outsourcing outcome depends on the client's cognitive and emotional responses within the client-vendor outsourcing relationship. This study considers only the client's point of view. Practical implications-Outsourcing vendors should ensure that their promises and obligations are fulfilled and avoid behaviors that could lead to a perceived PCB during outsourcing projects. If a PCB happens, managers should know how to relieve the client' feelings of violation. Originality/value-This study sheds light on the underlying sources of client perceived PCB and confirms that psychological contract theory applies to not only organization-employee relationships but also to client-vendor relationships in an IS outsourcing context.
Keywords: Psychological contract;psychological contract breach;IS outsourcing success;outsourcing relationship;
瀏覽次數: 11365 下載次數: 558
引用 導入Endnote