資訊管理學報

王精文; 吳振潤;
頁: 49-61
日期: 1998/08
摘要: 本研究的目的在於探討台、閩地區醫學中心和區域醫院對於診間醫令資訊系統使用者資訊滿意的因素構面,以及影響使用者資訊滿意的因素。研究調查分為二階段,第一階段針對台、閩地區全部的13間醫學中心及47問區域醫院的資訊部門進行電話訪問,主要是在了解各醫院是否設置診問醫令系統及實施狀況,結果有27間醫院實施診問醫令資訊系統。第二階段則針對有實施診間醫令系統的醫院醫師進行問卷調查,共計發出208份問卷,回收86份有效問卷。研究結果發現,在個人因素方面,性別、職稱、年資與電腦知識對使用者資訊滿意有顯著影響。組織因素方面,系統成立時間、意見管道、及組織的性質、型態、規模、成立時間皆對使用者資訊滿意有顯著影響。使用者參與與使用者資訊滿意有顯著正相關。
關鍵字: 診間醫令系統; 使用者資訊滿意度; 資訊系統; 使用者參與;;

Factors Affecting the Satisfaction of Computerized Operation System for Ambulatory Service


Abstract: This study is main discussing satisfaction degree of computerized operation system for ambulatory service in the teaching hospitals of area and medical center in Taiwan. So, the purposes of this study are to understand user information satisfaction(UIS) factor items and discuss the factors which influence UIS. The research survey have two stage. First, We surveyed all medical centers(l3 hospitals) and all teaching hospitals of area(47 hospitals) of MIS department through telephone interview in Taiwan. The result is that there are only 27 hospitals using computerized operation system for ambulatory service. Second, We survey doctor who use computerized operation system for ambulatory service. Data is drawn from the survey 208 responses, and turned 86 back. As a result, In personal factors, the sex, position, seniority and knowledge about computers have significantly effect on UIS. In organization factors, the organization age, orga'1ization size, nature of the organization and channel for communication have significantly effect on UIS. User participation were significantly associated with UIS.
Keywords: Computerized operation system for ambulatory service; UIS; Information system; User participation;;

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