Journal of Information ManagementVol. 11 iss. 2
楊亨利;溫鳳祥;
頁: 1-33
日期: 2004/04
關鍵字: Frequently Asked Questions FAQ;Customer Relationship Management CRM;Relationship Marketing;Post-Sale Service After-Sale Service;Software Agent;Community;
Keywords: Frequently Asked Questions FAQ;Customer Relationship Management CRM;Relationship Marketing;Post-Sale Service After-Sale Service;Software Agent;Community;
摘要: Post-sale service (i.e., after-sale service) is a vital part of marketing activities for maintaining customer satisfaction. This study focuses on product FAQs (Frequently Asked Questions) in the post-sale service category, proposes a framework to all...
瀏覽次數: 11770 下載次數: 109
引用 導入Endnote
頁: 1-33
日期: 2004/04
關鍵字: Frequently Asked Questions FAQ;Customer Relationship Management CRM;Relationship Marketing;Post-Sale Service After-Sale Service;Software Agent;Community;
Keywords: Frequently Asked Questions FAQ;Customer Relationship Management CRM;Relationship Marketing;Post-Sale Service After-Sale Service;Software Agent;Community;
摘要: Post-sale service (i.e., after-sale service) is a vital part of marketing activities for maintaining customer satisfaction. This study focuses on product FAQs (Frequently Asked Questions) in the post-sale service category, proposes a framework to all...
瀏覽次數: 11770 下載次數: 109
引用 導入Endnote
吳欣怡;劉瑞瓏;
頁: 35-60
日期: 2004/04
關鍵字: incremental mining;sequences mining;business environmental information;data mining;temporal order of events;
Keywords: incremental mining;sequences mining;business environmental information;data mining;temporal order of events;
摘要: Collecting and analyzing the event sequences from business environments is increasingly important for most businesses. Identifying the sequences of critical events may help managers to identify significant implications earlier, and accordingly respon...
瀏覽次數: 9035 下載次數: 89
引用 導入Endnote
頁: 35-60
日期: 2004/04
關鍵字: incremental mining;sequences mining;business environmental information;data mining;temporal order of events;
Keywords: incremental mining;sequences mining;business environmental information;data mining;temporal order of events;
摘要: Collecting and analyzing the event sequences from business environments is increasingly important for most businesses. Identifying the sequences of critical events may help managers to identify significant implications earlier, and accordingly respon...
瀏覽次數: 9035 下載次數: 89
引用 導入Endnote
許中川;
頁: 61-84
日期: 2004/04
關鍵字: self-organizing maps;data mining;concept hierarchy;neural networks;cluster analysis;
Keywords: self-organizing maps;data mining;concept hierarchy;neural networks;cluster analysis;
摘要: Self-organizing maps are a kind of unsupervised neural network, which project high-dimensional data to lower dimensions and, at the meantime, visually uncover the similarity among the original high-dimensional data. Self-organizing maps have been suc...
瀏覽次數: 11352 下載次數: 95
引用 導入Endnote
頁: 61-84
日期: 2004/04
關鍵字: self-organizing maps;data mining;concept hierarchy;neural networks;cluster analysis;
Keywords: self-organizing maps;data mining;concept hierarchy;neural networks;cluster analysis;
摘要: Self-organizing maps are a kind of unsupervised neural network, which project high-dimensional data to lower dimensions and, at the meantime, visually uncover the similarity among the original high-dimensional data. Self-organizing maps have been suc...
瀏覽次數: 11352 下載次數: 95
引用 導入Endnote
黃錦祥;梁維國;
頁: 85-108
日期: 2004/04
關鍵字: Credibility;Internet news media;Electronic news;
Keywords: Credibility;Internet news media;Electronic news;
摘要: Electronic news on the Internet and World Wide Web (WWW) has now served as public news transmission centers among readers. Beside well-known characteristics such as timeliness, mutual interaction and globalization, electronic, news should also rely h...
瀏覽次數: 10545 下載次數: 111
引用 導入Endnote
頁: 85-108
日期: 2004/04
關鍵字: Credibility;Internet news media;Electronic news;
Keywords: Credibility;Internet news media;Electronic news;
摘要: Electronic news on the Internet and World Wide Web (WWW) has now served as public news transmission centers among readers. Beside well-known characteristics such as timeliness, mutual interaction and globalization, electronic, news should also rely h...
瀏覽次數: 10545 下載次數: 111
引用 導入Endnote
5. The Impact of the Fit between Global Organizational Configurations and Information Technology Configurations on User Information Satisfaction
陶蓓麗;廖則竣;劉月純;
頁: 109-138
日期: 2004/04
關鍵字: Information Technology Configuration;Information System Structure;Organizational Configuration;Inter-organizational Structure;International Management;
Keywords: Information Technology Configuration;Information System Structure;Organizational Configuration;Inter-organizational Structure;International Management;
摘要: The globalization of the world's industrial economies and the rapid changing information technology are forcing many multinational corporations to seek new ways to manage their far-flung organizations. Little research has been done to investigate the...
瀏覽次數: 11169 下載次數: 99
引用 導入Endnote
頁: 109-138
日期: 2004/04
關鍵字: Information Technology Configuration;Information System Structure;Organizational Configuration;Inter-organizational Structure;International Management;
Keywords: Information Technology Configuration;Information System Structure;Organizational Configuration;Inter-organizational Structure;International Management;
摘要: The globalization of the world's industrial economies and the rapid changing information technology are forcing many multinational corporations to seek new ways to manage their far-flung organizations. Little research has been done to investigate the...
瀏覽次數: 11169 下載次數: 99
引用 導入Endnote
羅濟群;莊秉文;邱士哲;
頁: 139-160
日期: 2004/04
關鍵字: virtual private network VPN;network security;policy management;
Keywords: virtual private network VPN;network security;policy management;
摘要: The virtual private network (VPN) provides confidentiality and privacy of data transmission by tunneling, data encryption, and data authentication. By using the VPN, an enterprise is able to share information or transmit data securely between its aff...
瀏覽次數: 10830 下載次數: 70
引用 導入Endnote
頁: 139-160
日期: 2004/04
關鍵字: virtual private network VPN;network security;policy management;
Keywords: virtual private network VPN;network security;policy management;
摘要: The virtual private network (VPN) provides confidentiality and privacy of data transmission by tunneling, data encryption, and data authentication. By using the VPN, an enterprise is able to share information or transmit data securely between its aff...
瀏覽次數: 10830 下載次數: 70
引用 導入Endnote
7. Incorporating Financial Ratios and Intellectual Capital in Business Failure Predictions Using Artificial Neural Networks and Multivariate Adaptive Regression Splines
李天行;唐筱菁;
頁: 161-189
日期: 2004/04
關鍵字: corporate distress diagnosis;financial ratios;intellectual capital;neural networks;multivariate adaptive regression splines;
Keywords: corporate distress diagnosis;financial ratios;intellectual capital;neural networks;multivariate adaptive regression splines;
摘要: In 1998, many public companies were facing series financial distress in Taiwan. It is important for investors to take necessary actions to protect their own interests if endangered signals can be observed. And hence financial distress predictive mode...
瀏覽次數: 12291 下載次數: 78
引用 導入Endnote
頁: 161-189
日期: 2004/04
關鍵字: corporate distress diagnosis;financial ratios;intellectual capital;neural networks;multivariate adaptive regression splines;
Keywords: corporate distress diagnosis;financial ratios;intellectual capital;neural networks;multivariate adaptive regression splines;
摘要: In 1998, many public companies were facing series financial distress in Taiwan. It is important for investors to take necessary actions to protect their own interests if endangered signals can be observed. And hence financial distress predictive mode...
瀏覽次數: 12291 下載次數: 78
引用 導入Endnote
蔡玉娟;吳盛;江佰璋;
頁: 191-210
日期: 2004/04
關鍵字: Hospital Information System;Canonical Correlation;
Keywords: Hospital Information System;Canonical Correlation;
摘要: The adoption of the information technology in hospital has brought significant decrease in cost, advance in the quality of medical and promote the effectiveness and performance. To understand the factors affecting the success in the hospital informat...
瀏覽次數: 10896 下載次數: 96
引用 導入Endnote
頁: 191-210
日期: 2004/04
關鍵字: Hospital Information System;Canonical Correlation;
Keywords: Hospital Information System;Canonical Correlation;
摘要: The adoption of the information technology in hospital has brought significant decrease in cost, advance in the quality of medical and promote the effectiveness and performance. To understand the factors affecting the success in the hospital informat...
瀏覽次數: 10896 下載次數: 96
引用 導入Endnote
施東河;
頁: 211-235
日期: 2004/04
關鍵字: self-organizing maps SOM;K-medoids;email virus detection;anti-virus;
Keywords: self-organizing maps SOM;K-medoids;email virus detection;anti-virus;
摘要: A serious security threat today is malicious emails, especially new, unseen Internet worms and virus often arriving as email attachments. These new malicious emails are created at the rate of thousands every year and pose a serious security threat. C...
瀏覽次數: 9326 下載次數: 82
引用 導入Endnote
頁: 211-235
日期: 2004/04
關鍵字: self-organizing maps SOM;K-medoids;email virus detection;anti-virus;
Keywords: self-organizing maps SOM;K-medoids;email virus detection;anti-virus;
摘要: A serious security threat today is malicious emails, especially new, unseen Internet worms and virus often arriving as email attachments. These new malicious emails are created at the rate of thousands every year and pose a serious security threat. C...
瀏覽次數: 9326 下載次數: 82
引用 導入Endnote