資訊管理學報
洪新原;張碩毅;洪為璽;董秋瑾;黃士銘;李興漢;
頁: 61-101
日期: 2009/04
摘要: 本研究的目的在於瞭解銀行業高階主管，在對資訊部門績效評估時是依據哪些指標並且解釋他們為什麼選擇這些指標。在樣本的選擇上，我們是根據「九十年十二月底財政部金融局公布本國金融機構總機構之本國一般銀行與中小企業銀行名單」挑選五十三位高階主管和資訊部門主管進行調查，來瞭解影響高階主管選擇資訊部門績效評估指標的因素。研究結果顯示高階主管比較重視的評估指標，依序為資訊部門的資訊安全、對使用者的支援、系統發展的實施進度、資訊部門的產出品質、管理與作業效率、資訊部門人員的能力、對組織策略方向的影響、對公司目標規劃的支援、資訊部門／資訊中心所扮演角色的明確性、及對資訊部門/資訊中心的支持。此外，我們也進一步解釋哪些因素會影響高階主管績效指標的選擇。這些研究結果可提供相當有價值之管理意涵。
關鍵字: 銀行業;高階主管;資訊部門主管;資訊部門;績效評估指標;
Abstract: This study aims to identify the criteria used by top executives in the banks for evaluating the performance of Information Systems (IS) departments, and to explain why they adopt these criteria. Fifty three top executives and chief information officers respectively of commercial banks were selected from the ”List of General Banks and Medium and Small Business Banks of Ministry of Finance Bureau of Monetary Affairs” to practically investigate what factors affect top executives' choices of performance indicators for IS departments. The results indicated that ten performance indicators which top executives pay much attention to are information security, user supports, adequacy of systems development practices, quality of information outputs, management and operational efficiency, IS departments staff competence, IS departments impact on strategic direction, integration of IS departments with corporate planning, role clarity, and supporting IS departments/information centers concept. In addition, we reveal the factors which would affect top executives' choices of these performance indicators. Managerial implications from the findings are also provided.
Keywords: Banking Industry;Top Executives;Chief Information Officers;Information System Departments;Performance Indicators;
瀏覽次數: 9968 下載次數: 1022
引用 導入Endnote
頁: 61-101
日期: 2009/04
摘要: 本研究的目的在於瞭解銀行業高階主管，在對資訊部門績效評估時是依據哪些指標並且解釋他們為什麼選擇這些指標。在樣本的選擇上，我們是根據「九十年十二月底財政部金融局公布本國金融機構總機構之本國一般銀行與中小企業銀行名單」挑選五十三位高階主管和資訊部門主管進行調查，來瞭解影響高階主管選擇資訊部門績效評估指標的因素。研究結果顯示高階主管比較重視的評估指標，依序為資訊部門的資訊安全、對使用者的支援、系統發展的實施進度、資訊部門的產出品質、管理與作業效率、資訊部門人員的能力、對組織策略方向的影響、對公司目標規劃的支援、資訊部門／資訊中心所扮演角色的明確性、及對資訊部門/資訊中心的支持。此外，我們也進一步解釋哪些因素會影響高階主管績效指標的選擇。這些研究結果可提供相當有價值之管理意涵。
關鍵字: 銀行業;高階主管;資訊部門主管;資訊部門;績效評估指標;
Selecting Performance Indicators for Information Systems Departments: A Study on the Banking Industry
Abstract: This study aims to identify the criteria used by top executives in the banks for evaluating the performance of Information Systems (IS) departments, and to explain why they adopt these criteria. Fifty three top executives and chief information officers respectively of commercial banks were selected from the ”List of General Banks and Medium and Small Business Banks of Ministry of Finance Bureau of Monetary Affairs” to practically investigate what factors affect top executives' choices of performance indicators for IS departments. The results indicated that ten performance indicators which top executives pay much attention to are information security, user supports, adequacy of systems development practices, quality of information outputs, management and operational efficiency, IS departments staff competence, IS departments impact on strategic direction, integration of IS departments with corporate planning, role clarity, and supporting IS departments/information centers concept. In addition, we reveal the factors which would affect top executives' choices of these performance indicators. Managerial implications from the findings are also provided.
Keywords: Banking Industry;Top Executives;Chief Information Officers;Information System Departments;Performance Indicators;
瀏覽次數: 9968 下載次數: 1022
引用 導入Endnote